Mariana Quezada is a Customer Experience leader specializing in operational excellence and technological transformation, currently serving as the Head of Customer Service & Operational Excellence at Segmail. Previously, Mariana held various positions including Customer Service Manager at PPG Industries and Regional Workforce Planning Manager at Scotiabank, where they focused on enhancing customer service indicators and operational efficiency. Mariana's educational background includes a Master of Business Administration from Tecnológico de Monterrey and a diploma in Business Model Innovation & Team Management from OBS Business School. Their experience in building high-performance teams and implementing innovative solutions has consistently contributed to improved customer satisfaction and streamlined processes.
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