Nicole Smart has extensive experience in customer service and operations management, currently serving as Sr. Director of Customer Service and Quality Assurance at Segra since March 2020. Previous roles include Director of Customer Operations at Spirit Communications, where oversight included ordering, provisioning, billing, and customer service from January 2006 to March 2020, and Secretary for the board at DDR Broadband from June 2003 to December 2007. Nicole held the position of Assistant General Manager at PalmettoNet from June 1996 to December 2005, managing day-to-day operations and customer order provisioning. Additionally, as Project Manager at IFN from August 1994 to June 1996, responsible for collocations and equipment installations. Nicole earned a Bachelor of Science degree in Business with a focus in Human Resources from Troy University between 1990 and 1994.
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