Toby Yung is a seasoned professional in digital personal shopping and operations management, currently serving as the Digital Personal Shopping Operations Manager at Selfridges since October 2021. Under Toby's leadership, the team expanded from 20 to 40 members, achieving 90% employee satisfaction and driving £47M in sales with a target of £60M for the current year. Previous experience includes serving as Business Manager at Gary Kwok Flowers & Design, where management of a 20+ member team resulted in significant revenue growth and a successful e-commerce platform launch. Earlier roles include Lifestyle Manager at Ten Lifestyle Group, Sales and Customer Care Consultant at YOOX NET-A-PORTER GROUP, and E-commerce Assistant at HYPEBEAST. Educational background includes a degree from Chu Hai College of Higher Education.
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