Richard M.

Richard M. has over 20 years of experience in commercial sales, account management, and customer success, specializing in maximizing the value of software investments. Richard was a Technical Customer Success leader for the Americas at Snyk.io, managing around $130 million in ARR and a team of 50, achieving renewal rates above 87%. Prior roles include Director of Marketing at Akamai Technologies, Senior Director of Client Services at Welocalize, and Managing Partner of Sales & Marketing at Avantix Global. Richard holds a BS in Computer Science and Business from the Waterford Institute of Technology and is currently the Head of Technical Success at Semgrep.