Elfaz Kenfe

Elfaz Kenfe is a seasoned professional with extensive experience in customer success and sales leadership. Currently serving as Team Lead for Global Customer Success at Semrush since July 2021, Elfaz excels in leading remote teams, implementing strategies for client success, and enhancing Net Revenue Retention through customer engagement. Prior roles include Inside Sales Manager and Senior Customer Success Manager at Thryv, where Elfaz maintained a 94% retention rate across a portfolio of mid-market accounts and drove significant account expansion. Additional experience spans positions at DexYP, ServiceMagic, and NovaStar Mortgage, showcasing expertise in new business development, consultative selling, and team management. Elfaz holds a Bachelor of Science in Education from The University of Kansas and is a Udemy alumnus.