Haley Lundgren currently serves as the Head of Customer Success Training & Enablement at Semrush, with experience in various roles focused on customer success and operational strategy. Haley has been involved with Gain Grow Retain since August 2020, contributing to a community for Customer Success leaders. Previous positions include Commercial Strategy & Operations Leader, GTM Operations Leader, and Customer Success Enablement Manager at Covetrus, as well as a Customer Success Enablement Manager at Persado. At Eagle Point Software, Haley specialized in standardizing operations and enhancing learning environments within the Customer Success team. Additionally, significant experience includes roles as a Customer Success Manager and various other positions in customer service and training. Haley holds a Bachelor of Business Administration from the University of Dubuque and multiple qualifications in business and healthcare information technology from Northeast Iowa Community College.
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