Mercy Octavia is a Customer Success Manager at Semrush, with a robust background in client management and support. Previously held the same title at Group-IB and was a Customer Success Specialist at SEON Fraud Fighters, where a proactive approach to clients in the APAC region was emphasized. An earlier role as a Customer Support Agent at Influx involved resolving issues for multinational clients using various SaaS tools. Mercy also gained foundational experience as an IT Support Intern at Universitas Kristen Maranatha Bandung, addressing technical inquiries and ensuring client satisfaction. Mercy holds a Bachelor's degree in English Language and Literature from Universitas Kristen Maranatha Bandung and has international exposure as an exchange student at Hokusei Gakuen University.
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