Nicole Olsen is an innovative and results-driven customer success leader with over 15 years of experience in B2B XaaS environments. Currently serving as the Sr. Director of Customer Engagement Strategy and Activation at Semrush, Nicole leverages advanced analytics to enhance customer satisfaction and retention. Previously, they held leadership roles at Flexential, where they successfully managed enterprise accounts and developed customer engagement strategies that significantly improved renewal rates. Nicole also served on the board of a non-profit organization, overseeing financial management and strategic planning. They earned a Bachelor of Science in Business Management and are pursuing an MBA from Western Governors University.
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