Mathilde P.

Knowledge Manager at Sencrop

Mathilde P. has a diverse work experience spanning from 2013 to 2022. Their most recent role is as a Member of ProKnow at ProKnow Club since 2022. Previously, from 2017 to 2022, they worked at Sencrop, where they served as a Knowledge Manager, responsible for content management and knowledge sharing, and later as the Head of Customer Happiness, managing a team and implementing customer support tools. Prior to that, Mathilde worked as a Customer Happiness Manager at MWM from 2016 to 2017, and as a Customer Support Germany at Teezily from 2015 to 2016. Mathilde also held roles in foreign rights management and teaching.

Mathilde P. has a diverse education history. Mathilde completed their most recent educational experience at Chance from 2021 to 2022, where they focused on career exploration and skills awareness. Prior to that, Mathilde pursued a Master's degree in LATERP at Université Sorbonne Nouvelle from 2013 to 2014, specializing in applied letters for editorial techniques and professional writing. Mathilde also holds a Master's degree in Cultural Mediation from Paris III - Sorbonne Nouvelle, which they obtained from 2012 to 2013. Mathilde further expanded their education by studying German Language and Literature at Freie Universität Berlin, where they completed their Master's in German Studies from 2011 to 2012. Earlier on, they attended Lycée Faidherbe in Lille from 2008 to 2010, completing their Hypokhâgne and Khâgne in the field of German. Lastly, there is no available information about their education before Lycée Faidherbe at Lycée Cassini. Additionally, Mathilde has obtained a certification in Management - Nouvelle vague from NUMA in June 2020.

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Timeline

  • Knowledge Manager

    April, 2022 - present

  • Head of Customer Happiness (Success + Support)

    December, 2017

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