SendBird's mission is to digitize human interactions. That's why we're the world's most scalable and powerful chat API in the world. We are headquartered in San Mateo, CA and serving mobile and web applications from over 150 countries across the globe.

Information Technology

SendBird

Sam Zayed is the current Chief Revenue Officer at [SendBird](/org/sendbird). Prior to [SendBird](/org/sendbird), Sam was the Chief Revenue Officer at [Conga](/org/conga) from September 2019 to June 2021. [Conga](/org/conga) is a company that offers a suite of software solutions designed to help companies transform their revenue operations. Sam was responsible for leading [Conga](/org/conga)'s sales team and driving revenue growth for the company. 

Before [Conga](/org/conga), Sam was the Senior Vice President, Americas at [Apptio](/org/apptio) from April 2014 to September 2019. [Apptio](/org/apptio) is a leading provider of Technology Business Management (TBM) applications. Sam was responsible for leading [Apptio](/org/apptio)'s Americas sales team and driving revenue growth for the region. 

Sam is a proven sales leader with a track record of success in growing revenue for both [Conga](/org/conga) and [Apptio](/org/apptio). Sam has a deep understanding of the software industry and brings a wealth of knowledge and experience to their current role at [SendBird](/org/sendbird).

Sam Zayed received their MBA in finance from the University of Michigan - Stephen M. Ross School of Business and their Bachelor of Arts in economics from [DePauw University](/org/depauw-university). Sam also participated in an Economics Exchange Program at The London School of Economics and Political Science (LSE).

Sam Zayed reports to John S. Kim, Co-Founder & CEO. Sam Zayed works with Sid Suri - Head of Marketing, Harry Kim - Co-Founder & Chief Architect, and Caitlin Davis - VP, People & Culture. and Tory McIrvine - EMEA Account Manager reports to Sam Zayed.

Sam Zayed

Caitlin Davis is the Vice President of People and Culture at [SendBird](/org/sendbird). Caitlin has over ten years of experience in human resources and has held leadership positions at various companies. 

Caitlin started their career at [Stella & Dot](/org/stella-dot) Family of Brands, where they were the Vice President of People. In this role, they oversaw talent acquisition, employee relations, and all people operations-related programs and processes. Caitlin also partnered with the executive team to align the organization by providing expertise and executing on programs in the areas of performance acceleration, coaching, compensation and rewards, learning and development, diversity and inclusion, and recognition programs.

After three years at [Stella & Dot](/org/stella-dot), Caitlin joined [SendBird](/org/sendbird) as the Vice President of People & Culture. In this role, they are responsible for leading the strategic direction of the global People function and overseeing talent acquisition, employee relations, and all people operations-related programs and processes. Caitlin is also a member of the Sequoia Capital Human Resources Talent Network.

Caitlin Davis attended [Scripps College](/org/scripps-college), where they earned a BA in Government. Caitlin also attended Woodside Priory School.

Some of their coworkers include Sid Suri - Head of Marketing, Jin Ku - CTO, and Sam Zayed - Chief Revenue Officer. Caitlin Davis reports to John S. Kim, Co-Founder & CEO.

Caitlin Davis

Sid Suri is the Head of Marketing at [SendBird](/org/sendbird). Prior to [SendBird](/org/sendbird), Sid was the Head of Marketing at [ManyChat](/org/manychat) from October 2018 to September 2019. Before [ManyChat](/org/manychat), Sid was the Vice President of Marketing at [Atlassian](/org/atlassian) from November 2014 to September 2018. Sid has also worked as the Senior Director of Product Marketing at salesforce.com from April 2012 to June 2013 and as the Senior Director of Product Management at Oracle from September 2011 to April 2012.

Sid Suri earned their MBA in marketing from the University of California, Berkeley, Haas School of Business. Sid also holds a BA in Italian - Economics from [Middlebury College](/org/middlebury-college). Prior to their collegiate career, Sid Suri attended [The Doon School](/org/the-doon-school).

Sid Suri reports to John S. Kim, Co-Founder & CEO. They are on a team with Harry Kim - Co-Founder & Chief Architect, Shailesh Nalawadi - Head of Product, and Caitlin Davis - VP, People & Culture.

Sid Suri

Shailesh Nalawadi is the current Head of Product at [SendBird](/org/sendbird), and they have an impressive work history. Shailesh was the CEO of Mavin, Inc. from August 2013 to December 2017, during which time they were responsible for the overall vision, fund raising, sales, and recruiting for the company. Some of their notable achievements during their time at Mavin include successfully negotiating with telecom regulators to gain approval to launch in India, building a 20 person company located across offices in Bangalore & Mountain View, and raising a combined $5M across two investment rounds.

After their time at Mavin, Shailesh went on to work at Google as the Head of Firebase Growth products from April 2018 to October 2020. Shailesh was also previously a Product Manager for Maps & Street View at Google from January 2012 to July 2013, and the Lead Product Manager for Image Recognition Technologies from January 2007 to December 2011. Prior to their time at Google, Shailesh was a Sr Project Manager at Digital Fuel from January 2004 to December 2007.

Shailesh Nalawadi has an MBA from the University of Chicago Booth School of Business, a M.A.Sc from the University of Michigan, and a GCE A Level from [Raffles Institution](/org/raffles-institution).

Shailesh Nalawadi reports to John S. Kim, Co-Founder & CEO. They are on a team with Sid Suri - Head of Marketing, Harry Kim - Co-Founder & Chief Architect, and Caitlin Davis - VP, People & Culture.

Shailesh Nalawadi

Joe Pagano is the current Chief Financial Officer at [SendBird](/org/sendbird). Joe has also previously served as the CFO for Data Torrent, Inc. and Clean Wave Technologies, Inc. 

Joe has a long history of success in the financial industry. As a member of new management teams, they have aggressively refocused cultures, product and market positioning. Joe has also developed operational disciplines, professionalized financial reporting and governance, and reconstructed all customer and partner facing contracts including MSLA’s, Services, Support and Partnership Agreements. Joe has considerable sales pipeline engagement with large deal participation and negotiation of customer agreements. 

In their previous role at Clean Wave Technologies, Inc., Joe was instrumental in repositioning and relocating manufacturing operations. Joe also successfully reorganized legal structures, including converted from a U.S. Delaware “C” corporation to Cayman Island “Ltd” corporation and forming Hong Kong and Taiwan subsidiaries. In China, they partnered with an industry leader to establish a joint venture manufacturing facility. Joe negotiated the JV Agreement, hired key personnel and maintained on-going financial oversight. Additionally, they were responsible for negotiating and managing the closing of multinational Series B financing with convertible notes and raised growth capital term financing, securing multiple offers. 

Joe’s experience and success in the financial industry make him a valuable asset to any company. Joe has a proven track record of being able to successfully turn around struggling businesses and lead them to profitability.

Joe Pagano has a Bachelor of Science in Accounting from the University of Arizona.

Joe Pagano reports to John S. Kim, Co-Founder & CEO. Joe Pagano works with Sam Zayed - Chief Revenue Officer, Jin Ku - CTO, and Harry Kim - Co-Founder & Chief Architect.

Joe Pagano

Shelly Ouimet

Sarang Paramhans

Harry Kim is a software engineer who is passionate for creating softwares to improve people's lives with state-of-art technologies. Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started his career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.

Harry Kim

Tory McIrvine

Forest Lee

John is the Co-Founder and CEO of Sendbird (YC W16), the no.1 chat API for mobile apps and websites. They help businesses build direct messaging and group chat quickly on their applications. Their customers range from e-commerce, live-video streaming, business collaboration, and consumer apps including NBA, [Yahoo!](/org/yahoo), [Reddit](/org/reddit), Delivery Hero, [ServiceNow](/org/servicenow), [Paytm](/org/paytm), and DHL. They have raised $120M+ USD to-date, backed by [ICONIQ Capital](/org/iconiq-capital), [Tiger Global Management](/org/tiger-global-management), [Shasta Ventures](/org/shasta-ventures), [August Capital](/org/august-capital), [FundersClub](/org/fundersclub), and [Y Combinator](/org/y-combinator).

His first startup Paprika Lab (social gaming) was acquired by GREE, and he was Korea's all-time no.1 pro gamer in Unreal Tournament.

SendBird

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