Angela Michelle E.

Angela Michelle E. currently serves as a Customer Happiness Champion at Sendle since September 2020. Previously, from November 2016 to May 2020, Angela was a Quality Assurance Analyst at Uber, where responsibilities included auditing multiple lines of business, identifying knowledge gaps, and providing feedback to enhance agents' performance metrics. Angela also contributed as a Community Operations Specialist, focusing on escalated customer contacts and achieving recognition as a Support Superstar in 2017 for maintaining high-quality service.