Krishna M.

Krishna M. has a diverse work experience spanning several companies and roles. In 2005, they started their career as a Technical Support Representative at Convergys, handling troubleshooting for dial-up connections. They then transitioned to a Customer Service Representative role, where they resolved billing and password-related issues. Krishna worked at Convergys until 2014, during which they also served as a Quality Evaluator, evaluating customer interactions.

In 2016, Krishna joined RealPage, Inc. as a QA Specialist, evaluating calls, chats, and emails for the Multi-family Leasing Department. They also conducted weekly calibration sessions. Later, in 2018, Krishna joined Sitel as a Call Monitoring Specialist, supporting chat agents in meeting sales quotas and ensuring selling techniques' integrity. Their role involved conducting team huddles and 1:1 coaching.

In 2019, Krishna worked at Cognizant as a Quality Analyst, executing retro audits for a Life Science line of business. They ensured compliance with FDA rules and global regulations for registered medical devices. They had a seven-month contract that extended into early 2020.

Krishna then joined Nearsol as a Quality Analyst for a 5-week project, reviewing transcripts of agents providing technical and servicing support for an electronics company. They categorized customer issues and analyzed the reasons behind customer contacts.

In 2020, Krishna held the position of Quality Supervisor at kgb, where they led a team ensuring weekly audit targets were met for a non-emergency medical transportation provider.

In 2021, Krishna transitioned to HealthyBOS as an Operations Supervisor, managing three campaigns and a team of 12 agents. Their responsibilities included task assignment, coaching, auditing service orders, and preparing performance reports for upper management.

Most recently, Krishna joined Sendle in 2022 as a Customer Happiness Champion. Details about the role are not provided.

Overall, Krishna M. has demonstrated their expertise in quality evaluation, customer support, operations management, and team leadership throughout their work experience.

Krishna M. obtained a Bachelor's degree in Secondary Education (English) from the University of the Philippines, where they studied from 1997 to 2003.