Henry Kabbis is an experienced payment operations analyst and senior support representative currently working at Sendwave since April 2021, where responsibilities include monitoring payment performance metrics and managing outages to enhance customer experience. Prior to this role, Henry served as a senior support representative, handling escalations and monitoring communication queues. From May 2016 to February 2021, Henry worked at Horizon Contact Centers Ltd as a customer service representative, assisting digital customers with account issues, managing support tickets, and optimizing procedures to boost staff motivation and performance.
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