Kevin Wachira has extensive experience in customer service and support roles across various industries. Kevin began as an Assistant Loan Officer at Unison Sacco Society in 2013, where responsibilities included preparing loan documentation and ensuring completeness of files. Kevin then served as a Customer Care Executive at ISON BPO LTD, providing information about services and maintaining customer records. Following that, a role as a Customer Service Representative at Jumia Kenya involved responding to inquiries and assisting customers with order-related issues. Kevin continued in customer service as a Collections Agent at Tala, engaging with customers regarding overdue accounts and providing feedback on repayment practices. Currently, Kevin works as a LUHS Representative at Sendwave, overseeing support queues and assisting fellow representatives with complex inquiries.
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