Lisa Bray is the Head of ICT Customer Services at the Welsh Parliament, where they leverage extensive experience as a Service Manager to ensure high internal customer satisfaction. Previously, Lisa held various roles, including Service Manager at NewsCorp Digital Media Group and Service Delivery Manager at ITV, where they successfully managed 3rd party contracts and implemented ITIL processes. Lisa has a strong technical background, including Unix administration and experience with software delivery management tools such as Jira. They have also demonstrated leadership and project management skills throughout their career, contributing to significant improvements in service continuity and efficiency. Additionally, Lisa has educational credentials from the University of South Wales in Computing Mathematics and has achieved numerous qualifications throughout their academic journey.
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