Heather Phipps is a globally-minded product manager currently serving as the Director of Product Management for AI/ML at SentinelOne, a role they began in 2025. Previously, they held positions at ServiceNow as a Senior Principal Product Manager focused on Generative AI Experience and as Senior Manager of AI Technologies Product Management. Heather's experience includes managing the product roadmap for the Rosette text analytics platform at BasisTech, where they integrated natural language processing (NLP) capabilities. They also contributed as a Web Programmer/Researcher at MIT and engaged in software engineering projects that involved named-entity recognition and multilingual search. Heather earned a BS in Computer Science and Spanish Literature from the Massachusetts Institute of Technology.
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