Michael Talbert

Michael Talbert is a seasoned professional with extensive experience in customer operations, technology operations, and engineering management. Currently serving as Senior Manager of Customer Operations at SentinelOne since December 2022, Michael oversees the operational tooling application catalog for the global support organization. Prior roles include Technology Operations Excellence at Starbucks, where responsibilities encompassed incident management and process optimization, and Director of Customer Success at iStreamPlanet, where leadership of customer care operations resulted in significant improvements in customer satisfaction and performance metrics. Additionally, Michael held the position of Director of Cloud Development and Support at CenturyLink, driving strategic direction for cloud services, and previously advanced through various engineering roles at Microsoft, culminating in Senior Manager of Engineering Operations, where management of critical software products and support services was achieved.