Rafael Torres

Rafael Torres has three years of experience in the field of social media analysis and customer service automation. In 2020, they began working as an Account Manager for LATAM at SentiOne, an AI-powered social listening and customer service automation platform. Prior to this, they were an Analista de Datos de Social Media for Grupo Salinas from 2018 to 2020, where they monitored, analyzed, categorized, identified, and diagnosed mentions on social media related to the company. From 2016 to 2018, they were an Analista Social Intelligence at FuneStrat, where they developed digital strategies with a focus on Social Business, Social Media, Storytelling, Content, Monitoring, and implementation support. During their time in these roles, they used various social listening and social media tools to generate insights.

Rafael Torres attended the Plantel Fundación Azteca from 2009 to 2012, where they completed the Programa de Excelencia en Bachillerato. Rafael then attended the Universidad Tecnológica de México from 2012 to 2016, where they obtained their degree in Ingeniería with a focus in Ingeniería electrónica, robótica y mecatrónica.