Senzum is one of the Nordic region's foremost operations regarding customer service and aftermarket services. We are therefore responsible for operating the company's customer service. This means that instead of conversation, mail, chat and other interactions coming to our client, they come to us for processing. Furthermore, they havecertified us and become experts in effective system support within contact center, case management, chat / cobrowsing and video, which we resell where manufacturers are often globally leading players. Their latest addition to our service portfolio is field service where we built their own national field service chain that repairs and maintains technical products. The company started its operations in 1994 and has been working on a Nordic basis since 2001.

Electronics

Enterprise Software

Information Technology

Software

Senzum Group

Senzum Group's headquarters in Linköping, Sweden

Therese Franzén

This department oversees the recruitment, training, and performance management of agents.

Agent Management

This department is responsible for addressing customer inquiries, providing support, and enhancing customer satisfaction.

Customer Service

This department provides strategic direction and oversight for the organization.

Senzum Group

Org chart

Teams

Agent Management

Customer Service

Executive Leadership

Offices

Senzum Group

Org chart

Teams

Agent Management

Customer Service

Executive Leadership

Offices

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