Fay Lam

Fay Lam is an accomplished Ecommerce Manager currently leading operations for Australia and New Zealand at SEPHORA since August 2024. With extensive experience in client success management at Bazaarvoice from August 2021 to August 2024, Fay also served in various roles at SEPHORA including Regional Ecommerce Special Projects Senior Manager and Regional Head of Digital Operations from August 2017 to May 2021. Previous positions include Creative Projects Manager at MAEKAN, Production Manager at THAKOON, and Ecommerce Site Planner at YOOX NET-A-PORTER GROUP. Fay began a career in ecommerce as an Assistant Ecommerce Manager at HYPEBEAST and has also worked in reservations and sales at Four Seasons Hotels and Resorts and Mirvac. Fay holds a degree from Southern Cross University.