Ghofran Aidi

Ghofran Aidi is an experienced professional in customer experience and quality management, currently serving as an Omni Customer Experience Coordinator at SEPHORA since February 2022, where responsibilities include developing strategies to enhance customer experiences across online and Middle Eastern stores and collaborating with cross-functional teams. Prior experience includes roles as a Retail Services Coordinator and Makeup Artist at SEPHORA, focusing on beauty services coordination and customer engagement through expert consultations and workshops. Ghofran's career began as a Quality Management System Specialist at AMATAB & CO, implementing ISO standards and utilizing Lean Six Sigma methodologies to improve process efficiency. Academic credentials include a Master’s degree in Industrial and Logistics Management and another Master’s in Integrated Management: Quality, Safety, Environment, complemented by a Bachelor’s degree in Biotechnology.