Olivia Kang is an experienced professional in operations and guest experience management, currently serving as a Senior Manager of Ops Transformation at SEPHORA since January 2021, with a history of progressive roles in program management. Previously, Olivia held positions at Sonder Inc. from July 2018 to March 2020, where significant contributions included the development of information touchpoint experiences and the establishment of the company's Experience Strategy. Earlier experience includes serving as a Guest Relations Manager at Four Seasons Hotels and Resorts, where leadership involved managing front desk operations and VIP guest interactions. Olivia's career began with internships in hospitality and event management, and education includes a Bachelor of Science in Hotel Management from Cornell University.
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