Sephora is a beauty retailer that offers clients 45,000 products across 300 beauty brands, including Sephora’s own brand, Sephora Collection. Sephora has exclusive relationships with several of these brands, including Rare Beauty by Selena Gomez and FENTY BEAUTY by Rihanna brought to market first by Sephora. In addition to selling beauty products, Sephora also provides its clients unbiased service from beauty experts.
 
Sephora has long been a company of innovation. They revolutionized how people shop for beauty by breaking down the department store counter. More recently, they’ve innovated a new way to help pinpoint skin tone foundation matches with their exclusive Color iQ tool, using AI to color match on not only depth and undertone, but also saturation across a dataset of 10,000+ skin tones.
 
Founded in France by Dominique Mandonnaud in 1970, Sephora now has over 2,700 stores in 35 countries worldwide, as well as an e-commerce site and a total of 30,000 employees. Luxury goods group LVMH Moët Hennessy Louis Vuitton acquired Sephora in 1997.
 
In 2020, Sephora took the 15 Percent Pledge, committing 15% of their assortment to Black-owned companies, furthering their commitment to diversity and inclusion.

Beauty & Cosmetics

Consumer Goods

Retail

Sephora

Sephora's headquarters in Boulogne-Billancourt, France

This department focuses on managing and enhancing customer interactions and satisfaction across various regions.

Customer Experience

This department oversees the operations and performance of retail stores to ensure effective customer service and sales growth.

Retail Management

This department focuses on providing expert beauty advice and personalized customer experiences related to beauty products and services.

Beauty Services

This department manages all aspects of retail transactions and customer service in stores.

Retail Operations

This department manages daily store activities and ensures efficient customer service and operational excellence.

Store Operations

This department oversees and manages district and area operations to ensure effective execution of business strategies.

Operations Management

This department focuses on managing sales processes and providing service support to customers.

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Other teams

Retail Management

Beauty Services

Retail Operations

Store Operations

Operations Management

Sales and Service