Steve Wright currently serves as the CX Partner Manager at SER Group since November 2025. Prior experience includes key roles at Five9, where significant achievements included leading the Five9 Certified Implementation Partner Programme across EMEA, driving substantial growth in partner-led CCaaS and CX implementation projects, and enhancing the EMEA Partner Platform Engineer programme. Previous positions at Cisco involved onboarding and supporting partners through the Webex Calling lifecycle. Early career experiences at Concert Networks Limited, Sunrise Senior Living, DeepStore, and Cunard further developed skills in operations, customer success, and client relationship management. Steve holds a BA Combined Honours in Geography and Business from the University of Liverpool.
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