Andrew Hood has a diverse background in hospitality and customer service management, with experience spanning multiple roles and companies. Andrew began as Front Office Manager at The Avon Gorge Hotel, followed by positions as Duty Manager, Assistant Manager, and Reception Supervisor at Future Inns UK Limited. In the travel sector, Andrew served as Assistant Manager at Thomas Cook. Transitioning to customer service, Andrew excelled as Team Lead at OVO Energy and later as Customer Service Team Lead at OVO, contributing from October 2017 to January 2023. Currently, Andrew is the Complaints Manager at Utility Warehouse and also works as HAAS Team Leader at Serco since August 2024.
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