Bill Kanellis

Bill Kanellis is the General Manager at Serco, where they oversee the delivery of customer contact services for a key Federal Government contract. With over 26 years in the Customer Contact Industry, Bill has held several leadership roles including General Manager for Customer Service at Public Transport Victoria and Head of Contact Centres for amaysim and Australian Unity. Bill previously managed the contact centre operations for Emirates Airline in Australia and New Zealand and has extensive experience with BPO outsourcer Stellar and TRUenergy. Bill holds a Bachelor of Science in Psychology and an Executive MBA from RMIT University, and is currently pursuing a Contract Manager Program at the University of Oxford.