Craig Waters is a seasoned trainer and producer with extensive experience in the telecommunications and technology sectors. Currently serving as a Trainer/Producer at Serco since September 2021, Craig also holds the position of Lead Trainer at Lenovo Global Services, overseeing Software Global Training since September 2020. Previous roles include Sales and Service Representative at Spectrum Communications from January 2020 to October 2020, and Instructor/Trainer at Frontier Communications from April 2015 to September 2016, where Craig developed training programs for customer service, internal help desk, and call center employees, as well as contingency training for Verizon Communications. Craig's expertise encompasses creating and delivering training in various formats, including virtual, webinar, and in-person sessions.
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