David Joseph is an experienced IT professional currently serving as a Senior Support Engineer at Serco since January 2025, where key projects include leading the deployment of Windows Hello for Business and the successful testing and deployment of Windows 11. Prior to this role, David worked as an IT Support Analyst at Emirates NBD from April 2020 to October 2024, acting as the primary escalation point for advanced network and systems issues while effectively coordinating with service desks and vendors. Earlier experience as an IT Support Engineer at Abu Dhabi Ports between July 2012 and February 2020 involved diagnosing and resolving technical issues and managing a variety of IT equipment. David holds a B.Sc in Computing and Information Systems from London Metropolitan University.
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