Denise Wallace is a results-focused PIP Service Delivery Manager currently at Serco, following a tupe move from Atos. With a solid foundation in customer service management, Denise has a history of leading successful teams that prioritize customer satisfaction. Throughout their career, Denise has managed operations in various settings, leveraging data and KPIs to drive positive change and support key business objectives. Denise's previous roles include Contact Center Operations Manager at Securitas UK and Sales Manager at TUI Careers, showcasing their extensive experience in both sales and operations management. They recently completed a Marketing Mailchimp Masterclass through Udemy.
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