Dr. Vicky Biswas is an Operations Manager at Serco, where they manage a team of 60 associates and handle client escalations. Previously, Dr. Biswas served as an Assistant Manager at Tech Mahindra, overseeing front-end and back-end processes. Their career began as a Customer Service Officer at WNS Global Services, and they have held various leadership roles at companies such as Reliance BPO and Adventity Pvt. Dr. Biswas has consistently focused on performance management, coaching, and team motivation throughout their professional journey.
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