Helen Brook is an experienced Enterprise Architect at Serco since October 2016, where responsibilities include designing technology solutions for various IT projects. Previous roles encompass positions such as Business Support Manager at Travelex and Senior Business Analyst at Thomas Cook, where contributions included enhancing CRM capabilities and managing partner relationships. With a background in business analysis across diverse sectors, including Network Rail and Estate Computer Systems, Helen has developed expertise in requirements capture, solution design, and project methodology. Educational qualifications include a Ph.D. in Chemistry from the University of Kent, underscoring a strong analytical foundation.
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