Jamie Shields possesses extensive experience in technology and service management, currently serving as the ServiceNow Platform Owner at Serco since October 2022. Prior to this role, Jamie worked as a Lead Consultant at Enable Professional Services, an award-winning ServiceNow partner, where the focus was on advisory and technical delivery services. A significant tenure of a decade at Flight Centre Travel Group included positions such as ServiceNow and Splunk Product and Platform Owner, Major Incident/Problem and Change Manager, and various leadership roles overseeing service delivery and customer support across multiple brands. Jamie's earlier career features leadership at Hewlett-Packard and project management at IBM Global Process Services. Education includes a Bachelor of Business from Griffith University (1998-2001).
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