Keith Appleton-Derrick is a Business Change Manager at Serco, bringing over 12 years of experience in the outsourcing industry. With a proven track record in managing back office and contact center operations, they excel in client relationship management and operational delivery against SLAs. Currently a Director at Apple-Derk Properties since 2022, Keith is also Prince 2 Foundation qualified and is beginning the practice program to further develop their skills in transformational customer service delivery.
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