Kim Smith has extensive experience in operational and customer service roles, primarily within Serco and Wheely-Safe Ltd. Starting as an Operations Coordinator for Serco (Together for Children) from October 2006 to March 2011, Kim progressed through various positions, including Business Support Adviser and Partnership Coordinator, where focus was on the Skills Support for the Workforce contract aimed at upskilling employees in small and medium-sized enterprises. As LMS Lead at Serco from January 2020 to March 2025, Kim managed learning management systems before transitioning to a Customer Service and Sales Support role at Wheely-Safe Ltd in May 2025. Additionally, Kim held the role of Provision Delivery Lead at Serco since June 2015, showcasing a strong background in operational coordination, customer service, and project management.
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