Luke Whitehouse

Luke Whitehouse is an accomplished Customer Service Manager with extensive experience in leading customer service teams across various industries, including environmental services and commercial waste. Currently at Serco since June 2020, Luke previously served in multiple managerial roles at companies such as SAS International, Lyreco UK and Ireland, Arco, and British Gas, where expertise in workflow optimization, training and development, and customer journey enhancement was consistently demonstrated. Educated in management and leadership through the Chartered Management Institute, Luke has a proven track record of implementing effective communication strategies, maintaining high service-level agreements, and fostering exceptional customer experiences while promoting employee engagement and continuous improvement within teams.