Nikki Williams is currently the Head of Programme Operations at Serco, where they lead internal IT programme delivery, PMO oversight, and strategic resourcing for DDaT. They are passionate about developing high-performing teams and driving operational excellence, having spearheaded significant transformation initiatives that promote diversity in technology. Prior to this, Nikki held various roles in project management and business transformation across several companies, including SSP Limited and FMG Ltd, where they successfully implemented governance strategies and improved operational efficiency. Their contributions to the technology sector were recognized when they were shortlisted for the 2025 Everywoman in Technology Awards in the Digital Transformation Leader category.
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