Richard Percy has extensive experience in the information technology sector, currently serving as Head of Operations at Serco since June 2018, where involvement in strategy and operational excellence for customer services is key. Prior to this, Richard held the position of Senior Director of Enterprise Infrastructure at Jacobs from 2014 to April 2018, overseeing a global team and contributing to the company's IT strategy and vision. Richard also worked as Infrastructure Manager at Sinclair Knight Merz from 2009 to 2014, focusing on strategic planning and project delivery. Earlier roles include Telecommunications & Data Center at Coates Hire, Systems Architect at UNSW, Network Manager at Optus, Senior Systems Engineer at THE LEARNING PROCESS LTD, and Senior Systems Engineer at Fujitsu Australia Limited, showcasing a progressive career in IT infrastructure and management.
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