Sam Ellis is a dedicated customer service manager with 10 years of experience across various managerial roles. Currently serving as a Performance Manager at Serco, Sam has consistently achieved record-high customer satisfaction rankings and improvements in business operations. Previously, Sam held positions such as Support Services Manager at PokerStars, where they played a pivotal role in scaling the office from 16 to over 400 employees. Sam's expertise includes complaint handling, operations management, and team building, all centered around fostering a customer-focused environment. They earned an HND in Business Studies from the University of Derby.
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