Simon Williams

Simon Williams is an Incident and Problem Manager at Serco, known for their quality-driven and analytical approach to service delivery and incident management. They previously held roles as Incident Manager at Gyron Internet Ltd and Service Delivery and Incident Manager at GSK, where they developed strong customer relationships and implemented best practices. With a background in data center operations management at Hewlett Packard Enterprise and Xerox Services, Simon has consistently demonstrated expertise in incident management, team leadership, and process improvements. Simon is currently pursuing an HND in Business Studies at Luton Polytechnic and seeks to leverage their extensive management skills in a new IT role.