Susan Yang

Susan Yang is a skilled technical writer currently employed at Serco since October 2022. Prior experience includes an operations analyst role at StraighterLine, where focus was on enhancing systems and processes for student success, and a position at Zovio as ZES Document Review Coordinator II, contributing to vital projects that improved operational efficiency. Earlier roles involve advising students on financial services at Bridgepoint Education, teaching English as a Second Language at Embassy CES, and tutoring exchange students at the University of California, Riverside: Extension Center. Susan holds a Master's degree in Organizational Management from Ashford University and a Bachelor's degree in English from the University of California, Riverside.