Tom H. is currently a Manager in Service Delivery at Serco, where they focus on innovation in service delivery. They previously held several key positions, including Contract Manager at Serco from 1992 to 1998, and Service Desk Manager at ESRIN from 1998 to 2000. From 2000 to 2012, Tom served as the Head of Business Systems and later as the Head of Service Innovation at Serco.
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