Warren Thomas

Warren Thomas is a seasoned professional with over 35 years of experience in the IT sector, currently serving as the Client Services Director at Serco. With more than 20 years of management experience, they have demonstrated exceptional skills in leading customer service teams and implementing transformative service management platforms. Warren has a solid track record in mentoring team members, enhancing client relationships, and achieving high levels of customer satisfaction across various sectors. Their extensive background includes roles ranging from Technical Analyst to IT Director, showcasing a comprehensive understanding of both technical and client management functions.