Anderson Bauer is a Coordenador de Operações at Sercom with over 16 years of experience in coordinating operations and leading multidisciplinary teams, specializing in B2B customer service management. They focus on ensuring service excellence and customer satisfaction through process optimization and monitoring key performance indicators like NPS and CSAT. Anderson's background includes a degree in Logistics and an MBA in Project Management from Anhanguera Educacional, equipping them to develop strategic, adaptable solutions to market challenges. They have held supervisory roles at TIVIT and Tellus LA prior to their current position.
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