Henrique Martins is a Senior Operations Manager with over 15 years of experience in leading and structuring customer service operations across various sectors, including telecommunications and customer experience for both B2C and B2B environments. They have established strong relationships with major clients such as Vivo, Sky Banda Larga, and Ifood, focusing on strategic processes that drive business expansion and customer satisfaction. Henrique has a proven track record of achieving significant results through effective team leadership and fostering a collaborative work environment that encourages innovation and efficiency. Currently, they manage a customer service team, emphasizing technological innovation and multichannel engagement. Henrique is pursuing further education in Teaching English as a Second Language and has received multiple awards for operational excellence.
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