Florian Schaefer

Director Customer Service And Support

Florian Schaefer is a highly experienced professional specializing in customer service, solutions engineering, and strategic consulting within the technology sector. Currently serving as the Director of Customer Service and Support at Sereact since January 2025, Florian previously held key roles including Customer Success Lead Europe at Covariant, where expertise in AI robotics deployment for various industries and leading major projects was demonstrated. Florian's background includes consultancy at SoSafe Cyber Security Awareness, where significant contributions were made to a $73 million financing round, and involvement in energy efficiency technology at Energiency. With a robust educational foundation, including a Ph.D. in Electrical Engineering and an MBA, Florian’s career spans project management, software engineering, and research across reputable organizations.

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