Kat Aslam is the Vice President of Contact Center Operations at Serefin, bringing extensive experience in the leisure, travel, and tourism industry. With a strong background in customer service, strategic planning, and event management, Kat has held various leadership roles, including Senior Global Director of Call Centres at Serefin Experiences and Sales Director at CTS - Outsourcing Solutions. Kat graduated with a BA in Criminology & Social Science from The University of Manchester and previously worked as a Call Centre Manager at Airtours and a Legal & Personal Injury Caseworker at The Accident Group.
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