Shannon Beeby

Shannon Beeby is the Director of Customer Experience at Serenity, where they oversee initiatives focused on client satisfaction and strategic planning. With over twelve years of experience, Shannon has held various roles including Senior Engagement Manager and Client Services Lead, specializing in large-scale software projects, particularly on the ServiceNow platform. They have a proven track record in project governance, cross-functional leadership, and delivering successful outcomes. Shannon earned a B.S. in Retail Management and Organizational Leadership from Purdue University.