Ana Sanchis is a seasoned professional specializing in IT service management with expertise in ITIL, service desk operations, and technical support across multiple tiers. They have held significant roles, including Supervisora Service Desk at Banco Central de Venezuela and Coordinadora Operación y Soporte RPA at SERBYTE servicios IT. Currently, Ana serves as Service Delivery Manager at SERMICRO, while previously working as a Consultor de calidad at IZERTIS. Ana holds a Master's degree in Public Management from IESA and a degree in Systems Engineering from Universidad Bicentenaria de Aragua.
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