Katherine Glavin

Vice President, Client Success & Delivery at Sermo

Katherine Glavin has a diverse work experience spanning multiple industries and roles. Katherine has held leadership positions at Sermo, a physician-centered online community, where they were responsible for client success and delivery. Katherine also served as an executive member at Pavilion and took on mentoring roles at Upnotch and Women in Customer Success. Additionally, they worked as a growth coach for Catalyst Software, assisting individuals aspiring to become customer success leaders. Prior to these roles, Katherine held positions at SAPinsider, ASUG - Americas' SAP Users' Group, International Voices Project, and Walgreens, where they gained experience in client marketing, executive exchange management, communications coordination, and office administration. Overall, Katherine's work experience demonstrates their expertise in client relations, leadership, and mentoring.

Katherine Glavin earned a Bachelor's Degree in Communication, Political Science, and Theatre from Villanova University from 2004 to 2008. Katherine also holds various certifications in business writing, leadership, performance appraisals, and other related skills.

Links

Previous companies

ASUG logo
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Timeline

  • Vice President, Client Success & Delivery

    April, 2023 - present

  • Senior Director, Client Success & Delivery

    March, 2022

  • Client Success Director

    July, 2020

  • Senior Client Success Manager

    July, 2019