Prolay Ghosh is a Senior Application Analyst with over 9 years of experience in the IT and services industry, including 6 years at Serrala in the Global Support team. They specialize in FS² Payments, CPWEB, and FS² AP, with a strong focus on payment workflows, system troubleshooting, and customer-facing support. Prior to Serrala, Prolay spent 3 years at Tech Mahindra as a Software Engineer, gaining valuable experience with UNIX, Splunk, Tealeaf, and incident/release management. Prolay holds a Bachelor of Technology in Electronics and Communication from Birbhum Institute of Engineering & Technology and completed higher secondary education in Physics, Chemistry, and Mathematics at Malangapara K.C.B Institution.
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